Política de reembolso

We have a 30-day return policy. This means you have 30 days after receiving the item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at petssync.store@gmail.com. Please note that returns must be shipped to the following address: [INSERT RETURN ADDRESS].

If the return is accepted, we will send you a shipping label, along with instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

Please contact us at petssync.store@gmail.com if you have any questions about returns.

 

 

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can assess the problem and resolve it.

 

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), personalized products (special orders or customized items), and personal care products (beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item and, once the return is accepted, place a separate order for the new item.

 

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return the order within 14 days, for any reason and without justification. As mentioned above, the item must be in the same condition as when you received it—unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.