REFUND POLICY

At PetSync, your satisfaction is our priority. We offer a 30-day return guarantee for all products in their original condition. If your pet product doesn't meet your expectations or arrives damaged, simply contact our support team within 30 days of delivery for a full refund or exchange.

Returns are processed within 5-7 business days once we receive your item. Please note that personalized items and hygiene products cannot be returned for health and safety reasons. Return shipping costs are covered by us for defective items, while customer-initiated returns may require return shipping fees.